Published Vending Articles

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Apr 1, 2012

A New Definition of Vending

AM Magazine Vending TelemetryAutomatic Merchandiser, April 2012, Cover Story

By Paresh Patel

For the past 20 years, much of the development in the vending industry has been focused on improving back-end efficiencies such as vending management software (VMS), DEX, telemetry, pre-kitting, pick-to-light, and dynamic scheduling.

Over the next 10 years, the industry will focus on increasing sales through creating rich, engaging user experiences, and allowing various payment options. It will be less about the back-of-house operations as it will be about what the consumer faces — the front side.

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